FAQ about DHongtai
1, Factory or trading company?
We are a source factory with 10 years of international business experience in the charger industry.
2, What certification does your factory have?
Our company is factory by SGS. Moreover, we also have ISO9001 and BSCI.
3, What products can I buy from your company?
GaN tech chargers: wall charger, travel charger, desktop charger, charger station, car charger, Wireless charger: car charger holder wireless charger, 3 in 1 wireless charger, combination clock wireless charger Other related accessories: power bank, docking station. .usb cable, fast charging cable, etc.
4, What kind of customization service do you have?
Our clients can enjoy deep customization services from Dhongtai, OEM, and ODM. From logo design to product ID customization, we can support our clients in all areas.
5, Do you accept factory inspection?
Yes, we warmly welcome all of our clients to come to our factory. Please contact us to schedule it freely!
6, Does your product have a certificate that matches my market?
We do a very strict quality control for our production steps and we have CE, ETL, FCC, CB, UL, etc. We have a professional research and development department, professional research market trends, and develop creative products, every quarter there are 2-3 new products launched.
7, If it will cause an extra cost for doing the logo on the product?
No, logo customization will not cause any cost, we 7×24 hours support free logo design When your order quantity exceeds 10K PCS.
8, We are an online seller, if you can provide the professional picture pack to us?
Yes, please leave your company website and contact information. Our salesperson will send you the picture pack straight away!
9, What is your minimum order quantity for mass orders?
Different models have different MOQs, from 10 pcs to 500 pcs. If you would like to know the details, just send your favorite model to us, and our sales will give a quick response.
10, How can I get a free sample from you?
Just need you to send a message to our sales and share your business card. Our sales will respond to you within 2 hours.
11, How many days will it take for a sample?
Usually, the sample will take 3-5 working days for preparation only.
12, What is the delivery time for a bulk order?
For an initial order, it will take 30-45 days. For regular orders, it will 15-20 days only!
13, How long is your warranty time?
12 months warranty time for all of our models.
14, What payment terms do you support?
We accept EXW, FOB, DAP, and DDP. Please send your delivery address to check the shipping cost details.
15, How about the shipping terms?
Sea shipping, trail shipping, and air shipping are all good. If you have a specified shipping agent in China, we will bear the shipping cost in domestic China.
16, How can I get a price list from you?
Just send a message to our sales and they will share more information about our product price.
